It’s Time We Bring Enterprise 911 Service into the 21st Century
By Chris Meilhammer, Chief Operating Officer, Tyto Athene
What’s more important than conveying the most accurate and complete information to emergency responders so the right resources get to the right place as quickly as possible? If you’re calling 911 from your workspace, the underlying legacy communications network architectures don’t always deliver your precise location or allow for the transmission of critical situational data that can mean the difference between life and death.
How is this possible when you can order a pizza and have it delivered to your blanket on the beach, or you can collaborate via live video with your remote colleagues and simultaneously edit a document in real-time? Because while mobile apps and enterprise communications have moved forward at lightning speed, 911 technology has remained stagnant for over 20 years.
But change is coming, as communications networks and systems that provision
911 service are being rebuilt to support advanced capabilities “in-band.” Meantime, enterprises can leverage solutions available today that provide these same capabilities “out-of-band,” or “over-the-top” of the legacy infrastructure – enabling better 911 support at a lower price point than enterprises currently pay for the substandard service.
The challenges enterprises face with respect to 911 cost and capability boil down to a few key circumstances:
- The 911 system was built for a fixed infrastructure, before the ubiquitous adoption of mobility.
- 911 call centers still rely on systems deployed a generation ago, which inhibits information processing speed and options.