Strengthening Cybersecurity Through Managed Services

Some core organizational services are complex to implement in terms of the technologies, skills, or applicable regulatory requirements making these impractical for agencies to implement in-house. Therefore, access to shared service providers by federal Government agencies is critical to providing access to services, improving service delivery, and driving cost-efficiency. The federal Government has established the framework for governing shared service centers, but it is up to individual agencies to build and operate the shared service center. This paper summarizes the challenges and provides recommendations for operating a successful shared service center.